We know delays is usually discouraging, and we apologize for your inconvenience. We’re informed that we have explore your problems, and possess rescheduled your installation for 7/three. We’ll abide by up with you until an answer is attained.
It really is roughly six:30pm EST and possess not acquired a phone back. It is apparent that your local crew doesn’t provide the exact same volume of urgency, and value client loyalty as I believe your company Business office does.
– Installation working day two: The functions have been incredible and labored incredibly difficult. It absolutely was distinct they did not choose to return A different day even though, and wound up ending all-around nine:thirty PM, which was a major inconvenience to may well family members with two younger kids.
Your crew returned on July fifth, minus a person employee who evidently was too unwell from partying around the 4th of July to show up at operate. This 2 man crew arrived at close to eight:30AM and worked until 11:00PM and also the operate top quality demonstrates it. I will never go into speaking about yet again the shoddy get the job done they preformed on making a new subfloor because we have been thru this dialogue way as well again and again. The latest endeavor by them only resulted in them slicing strips of Wooden and stuffing Individuals strips down into your gaps concerning the hardwood flooring as well as subfloor that experienced previously set up. You assured me that whenever they arrived for this newest effort and hard work to fix their past perform, that Mike (your install inspector) might be coming While using the set up workforce to make sure the job was done effectively. Mike, apparently, was sent off to another occupation and was unable to arrive at our house for even A fast peek.
It had been apparent promptly that the floors were being put in improperly they usually weren’t level and off in spots by one to two inches, plus the floating flooring had a lot of bounce and give.
We advised him your complete career was remaining redone. We requested for Trevor and Miguel informed us he is off on Wednesdays. The installer left our home. I termed CS and explained what transpired. Marie from installations called and remaining a concept stating that it wasn’t setup for an entire substitution and that she must speak with her manager and Trevor. Marie, her supervisor, Trevor or Kim in CS would connect with again. No-one termed back again several times ahead of CS Kim named me get more info again.
This can be a catastrophe!! I had been speculated to be hosting a party tomorrow and I have a hardly furnished lounge with ruined carpet just form of laying there!
Opened a services request and wasn’t called back again so known as Empire today and was instructed it absolutely was closed via the installer and needed to open a different a single. So even now waiting to hear from somebody (actually need an install supervisor to phone me). Enable!!! Calling the finance not to pay out right up until 100% pleased….
It could be interesting to discover if any of those other complaints had been rectified – I am sure I won't ever use or endorse Empire to any person even individuals that get more info can squander several hours about the cellphone
I have been looking to cancel my contract since Should the revenue is this terrible I can only envision the services piece. My contract states I really need to signal and ship the cancellation in electronically, inside 3 days, but no one will notify me wherever to ship it. They only keep declaring “oh you'll get a connect withâ€. Stay clear of THIS Enterprise!!!!
August 1, 2018 at twelve:24 pm I am afraid I did not study the reviews prior to undertaking small business with Empire, it's been a nightmare from the start and it even now proceeds. To make a long Tale shorter they do not hold appointments they make, they don't connect in any way when said appointments are missed.
As of eleven:30am aug 21, 2017. I sit right here ready as I was promised a connect with in 30min. Nobody has known as. Nobody has confirmed up for my set up. I’m now contacting in and receiving resolution. I had been promised an install
We regret to hear that you simply were unhappy with all your experience. We hardly ever want our customers to really feel this way, and we’ll be next up along with you Soon To find out more.
He mentioned that upper management to include the main Business in Chicago and all Standard manages and district professionals will get this message and ticket . I advised him I will get in touch with again once again on Wednesday the thirteenth of December, as This enables for 2 organization days once more for someone from higher management Other than Lisa within the Philly Business how is usually a Customer service supervisor with the Philly office she is not the GM.