!!!!!!!! Heaven forbid anybody solution a phone without the need of sitting down on hold for 30 or maybe more minutes. Not one person appears in order to assistance me in anyway. I'll DEFINITLY not be working with Empire on the remainder of my household.
Yet again, he wasn’t equipped to finish. He needed to come back for your fourth working day. Him and his family members were being out and in of my dwelling once more until finally 8pm when he eventually concluded. Each and every amongst these days, all my animals had to be locked up in bedrooms because of the back doorway having to be left open up all day long prolonged. The very first two times, I couldn’t even use my kitchen or stove for two days and needed to get meals which i wasn’t ready to purchase (I have 6 human being familly).The get the job done he did gave the look of it was superior, but after a week, the trimming he set down is all peeling up in many locations, and a few of the boards in doorways are now chipping. When we referred to as Empire customer service concerning this a pair times, they generally shrugged us off and claimed oh nicely. We got a credit rating of $seventy five, which is apparently the maximum. We ended up incredibly not happy While using the perform and named to possess somebody occur out and deal with the damage along with the terrible installation. We specified twice in that decision to NOT send out the exact same person which was below just before. He was purported to be below 10am to examine the do the job. 2pm rolls all over, continue to not a soul. We known as to talk to exactly where he was, they usually explained to us he was operating late. We questioned who it was, and so they claimed it absolutely was precisely the same person who put in it. Furious, we instructed them we specified To not send out a similar gentleman who did the get the job done, cancel that and send someone else the next day. They agreed, apologized, explained it shouldn’t have transpired. The following day rolls around and guess who exhibits up at my doorway? The same male we advised them many periods to not deliver! We had to ship him away and call Once more, for a THIRD time for you to Ultimately get an individual out the next 7 days who was various. He showed up and was in fact shocked in the horrible good quality of your do the job which was completed. He basically checked out the floors and explained “No XXXXXing way…†underneath his breath. That’s how bad it was. We’re continue to waiting now, Practically two weeks has passed, for him to be able to return and repair this Terrible work. By no means, at any time, ever, ever, EVER use Empire Today! Their customer service has been unhelpful, unapologetic, and completely incompetent!
Oct twelve, 2017 at nine:fifty one am I had carpet mounted in my upstairs a couple of 12 months back. Getting the carpet was a problem in by itself. The installers introduced the wrong carpet then they came on the incorrect date then they didn’t have the ideal material. Empire was offering me a tough time with the cost as they insisted they introduced the right carpet when it was Evidently a cheaper one particular. At the time all the things was ultimately ironed out, the carpet began to warp bit by bit but absolutely. I known as the 800 number and was placed on keep overtime I called. When I eventually got another person, they reported they would cost me $35 to have a look at it after which dependant upon how poor it had been they would have to determine a rate…will you be kidding me?
Now Here's the place it genuinely will get negative, Friday waited about all day no service, Shock, the installers yet again went the wrong house once more, referred to as service Dept yet again, very long hold out, I had to convince them that I was house and come to find out they went to my mom’s house again (across town) She is not at your home. Alright hold out it receives even worse. I talked them no service Dept. and established the installation day for the next Monday, The installers simply call me and inform me that They are going to be at the house concerning 1pm-3pm, well you'll be able to’t consider it but I can 3pm no person had confirmed up. Yes I realize you happen to be laughing now but yet again they went to the wrong handle. referred to as Service Dept yeah ideal, they explained to me that I was scheduled for installation for Nov 19th, (The day my mother was to acquire her carpet put in) are you presently kidding me not all over again.
CHESTER, VIRGINIA -- We've experienced almost nothing but challenges For the reason that Original shipping and delivery of hardwood. We have been carrying out a whole household remodel as well as the laying of your flooring is really an integral Component of the method as almost nothing else can happen to the flooring goes in.
Oct 3, 2018 at eleven:fifty seven am This encounter with Empire has long been practically nothing wanting a nightmare ! our floor was bought December of seventeen and mounted in feb 18th. This is when the NIGHTMARE begins. Once the set up They hooked the washer again up and didn’t tighten the hose up. H2o leaked for per day plus a 50 % ruining The brand new ground in entrance as well as the hallway. Took several calls and days to get them again out to repair it! . Their boss instructed me that they weren’t suppose to re link the appliances. Then the ground inside the grasp bedroom began to Pop and crack if you walked on it1 It bought worse after a while. Because the wet floor I censed that there might be issues with EMPIRE1 So I wrote down and retained each day and time I talked to them and promised countless occasions that they would be out below to fix the trouble Which we would be looked after and the issue might be settled!!! SO A lot of no shows and no phone requires months, Guarantees built that they'd be out on these kinds of and these types of date and however no-one arrived or simply referred to as!! My wife And that i both of those cancelled and rescheduled appointments to generally be in this article and ,very well Not one person Arrived !!! The floor is popping and cracking all through the home now! Its march 5th now .The supervisor mentioned that he knew what the issue was and that he experienced observed it a thousand occasions and that It could be looked after. He explained that he Individually was popping out to examine the floor! On march 5th three personnel arrived out ,although not the supervisor as promised! They walked into the hallway and bedroom and began shaking their heads no looking at one another. The direct guy said it was not fantastic! They managed to locate a modest piece of the underlayment used to put in the ground and appeared straight at me and explained to me which they don’t use this particular underlayment anymore! He explained that what they are making use of is thicker and quieter . I request why they made use of it on our floors and he mentioned they almost certainly experienced some extra rolls in the warehouse and threw them about the truck!
Make sure you e mail your thorough fears and purchase facts such as: phone number and street handle to customersupport@ empire-today.com. We look forward to hearing from you.
We’re sorry to hear that you’re unhappy, and sincerely regret the inconvenience. We’ve Found your account, and we’ll be in connection with you soon.
Thanks for bringing your concerns to our interest. We sincerely apologize for your personal practical experience, and recognize that we’ve spoken to you personally with regard on your fears. If you continue on to obtain inquiries make sure you Make contact with us at customersupport at empire-today.com.
June 20, 2018 at 4:34 pm About a calendar year in the past, I financed new carpet with “Empire Today†for my dwelling. All the things was great right up until 12 months following funding this carpet I found that my carpet was hunting incredibly aged and had a number of wrinkles in various areas of my household. Once i financed this carpet I was told by the income individual that my carpet will probably be coated by a life time warranty if anything at all were being to occur. I known as “Empire today†and I spoke to somebody that then informed me that my carpet guarantee expired and when my carpet has to be re-stretch I will require to buy that. I requested to speak to your supervisor who mentioned that she will demand me $199.00 to extend my carpet, so I instructed her all right. After that, a Contractor from “Empire today†came to my dwelling to stretch the carpet, he appears to be like at my carpet and claims to me “sorry we've been not able to extend this carpet because it was finished improperly from the start and we will need to re-do the entire carpet in your house to repair the challenge. So the following organization day I phone Empire today and requested to talk to your manager who advised me that so as to proper the trouble I will require to pay for $700.
Precisely the same way I get the job done I would like them to work. Anything else will not be going to do the job. I need resolution. 8/fifteen time is of the essence. I have emailed customer service, spoke to manager. I need support and new crew out tomorrow. Empire has my income but I haven't got an empire carpet customer service number installed ground!
I identified as back working with alternative one this time. I had been informed that Empire’s estimates are only fantastic for 30 days & which i would wish to have a profits consultant return to my home for an estimate. I asked for just a estimate on these rooms at my June appointment so I would NOT have to spend my useful time repeating this method. Really should I also point out that this will save time & income for Empire in travel bills & personnel hrs? So as to add insult to damage (metaphorically Talking), I can get an car email an vehicle-bot reminder phone 24 hours previous to my new appointment. Rarely what I'd personally take into consideration top quality customer service. But for The very fact it will be cruel for the agent, perhaps we won’t be residence to the appointment. I’d wish to stick with a firm which i’ve hired Beforehand but Empire, you're making it complicated me to do so all over again.
We know delays may be annoying, and we apologize for your inconvenience. We’re aware that We have now go over your concerns, and have rescheduled your installation for 7/three. We’ll comply with up along with you till an answer is attained.
A company as big as yours along with the advertising and marketing bucks you devote, care must be taken in customer service as well as individuals you seek the services of to put in.