I ought to have read these damaging reviews in advance of acquiring Empire put in carpet in my property. As all one other writers have mentioned – calls to Customer Service are Ineffective.
Whole squander of time, along with the tile appears to be like dreadful! The original tile we experienced seemed better than this job!! Carpet installation went great and pleased with it.
We realize your disappointment, and we’re sorry to understand that you were inconvenienced by these issues. We’ll additional investigate your worries, and we’ll be in contact with you quickly.
Make sure you assistance me to take care of this difficulty instantly, I have already squandered a year of my existence on phone phone calls and visits And that i just want to shut this chapter!
I anticipate to get reimbursed for day off function And maybe for The complete carpet since you can not abide by up as part of your warranty .
Your pleasure is vital to us, and we’re let down to hear that this was your experience. We’ll be in contact along with you quickly to further more handle your fears.
LANTANA, TEXAS -- So again in July 2015 we alter the floors of the residence we bought ahead of shifting in. We acquired engineer hardwood flooring. That point the expertise was ok. Crew did The task on time and so forth. They glue down the floor. We had some problems with spots sounding hollow plus they arrived created holes and injected extra glue. But edges about the Wooden started to peel off just a little. I referred to as they usually came to repair it (about 3 instances) after that I just retained on using the markers they gave me so it wouldn't display much. Very well just after two a long time it had been extremely hard to help keep accomplishing that. Boards have been cracking all within the residence and edges peeling all the more.
We’ve examine your publish, and we’re upset to listen to that your concerns have not been answered. We’ll be in touch along with you Soon To find out more, and start working on the resolution.
We all know your time and effort is effective, and we regret to hear that you simply have been inconvenience by a skipped appointment. Remember to email us at customersupport@ empire-today.com together with your concerns together with the Avenue address within your scheduled appointment. We sit up for creating matters rights for yourself.
March twenty five, 2018 at 4:49 pm I ordered carpeting for 4 bedrooms developing on four years ago which has a warranty. Guarantee was for 5 years. Used lots of money. Carpet was introduced as top of the road stain resistant high-quality carpet. Carpet is not really stain resistant and has stretch in Each and every on the four bedrooms. My wife and I are vacant nesters and have our child in your own home once in a while and also quests. Quite low website traffic through the entire yrs. I contacted Empire Today and spoke with a rep named Rosemarie (562-741-1432) To start with I used to be advised that my situation will be resolved with in weekly. Two weeks went by and no reaction. I identified as Rosemarie back again and he or she very first explained to me that I did not Possess a guarantee??? After a discussion with Rosemarie, she pulled my account and said that I in truth experienced a 5 calendar year warranty and her supervisor Annette could well be making contact with me.
In preparation, I rented a POD and packed up my whole property aside from large furniture to arrange with the alternative.
This isn't how we wish installations to go, and we’re concerned about your experience. Make sure you write to us at customersupport at empire-today.com with equally your account and speak to facts, and point out Headquarters in the subject line so we will explore this additional.
March 26, 2018 at nine:05 pm I am repeat customer at Empire empire today reviews bbb and have not seasoned a dilemma nonetheless, will never do small business with them all over again. Purchased carpeting for two bedrooms to incorporate closets. Learned on working day of installation, rooms were measured improperly (sales Rep Mike Kline) so installer does not have plenty of carpeting to complete the job. I phoned customer service and spoke into a rep who instructed me I would need to watch for a get in touch with back again within the next 24 company hours. I questioned for your supervisor which immediately after quarter-hour he present in Texas (Valerie) whilst she was helpful, she confident me that somebody through the nearby (Northlake) office would get in touch with. I did get a call from Randy, who produced preparations to possess the carpet for that two nd place and also the carpet for that closet while in the place that they had done, mounted the following day. In truth a similar installer agreed to return to install it.
It truly is approximately six:30pm EST and also have not been given a contact back again. It is obvious that your local workforce doesn’t have the identical standard of urgency, and value customer loyalty as I suspect your corporate office does.